Q. Where is your studio located?
A. We have a real studio located at the Castle Hills Village Shops which is near Hebron and Josey in Carrollton. We also travel to Austin to our home on Lake Travis near Lakeway for sessions monthly. We are in the planning and design phase of building our studio on our two acre land in Austin. Sessions in Austin are mainly on location in the Lakeway and Austin area.
Q. What do I get for the session fee?
A. The session fee is for the time and talent of the photographer. It also includes a fashion consultation, order appointment and professional editing of images purchased. Session fees are non-refundable. In the event you need to cancel, the session fee will be a studio credit that can be used within 3 months. After 3 months, the credit is forfeited.
Q. What is the purpose of the Minimum Order and when do I have to pay it?
A. The Minimum Order is the minimum purchase requirement. It is like a store credit and can be used toward your portrait purchase. It is due on the day of your session. You can also choose to pay for it when you book your session.
Q. When do I see my images and do I get to see all the photos taken?
A. Your order appointment is done a few days or within one week from the session date. We will meet at the studio and we will show you our favorites from the session, between 30-50 images. All parties who needs to make decisions, must be at the appointment. If you need to come back for a second appointment, there is a $100 fee. We do not offer online previews.
Q. How much will I spend on my portraits?
A. Our clients typically invest between $2000-$5000 on wall portraits, albums, and other products. Your prepaid minimum order credit will be deducted from your total purchase.
Q. How long do you keep my images?
A. All images not purchased will be purged in 30 days from order date. Purchased images will be archived for 5 years.
Q. Do I get all the images on a CD or USB?
A. We believe that portraits should be printed as wall portraits so they can preserve your memories and pass down for generations. We offer social media files with our watermark as a gift for all wall portraits purchased. Medium Resolution files printed to 8x10 are available for purchase after a $1000 portrait product purchase and also as a gift based on your investment level.